Tom had been growing vegetables and selling at markets and through online platforms for eight years. Every sale through a marketplace platform cost him 15–30% in commission and fees. On ETC, he lists directly with the community — accepts Unity Pounds, gets found on the local map, and keeps every penny.
Tom has been farming a 12-acre smallholding in the Southwest for eight years. Mixed vegetables, seasonal boxes, and a small amount of livestock. He sells at two local farmers markets, through a box scheme, and — until recently — through two online marketplace platforms.
The online platforms were a necessary evil. They gave him reach — buyers he would never have found through the markets alone. But the economics were brutal. One platform charged 15% on every transaction. The other charged a monthly listing fee plus 10% on sales, plus payment processing fees on top of that. By the time Tom had paid all the platform fees and processed all the payments, his margin on online sales was substantially lower than his margin at the market — where he paid a pitch fee and kept everything else.
"I knew I was paying for reach," Tom said. "But reach to men and women I'd never meet, who had no reason to trust me and no relationship with my farm. I was essentially renting access to strangers."
The other problem was discovery. On the large platforms, Tom's listings competed with imports, with larger operations, and with sellers who had the budget to pay for sponsored placement. The algorithm decided who saw his produce. He had no control over his own visibility.
Tom was introduced to ETC by a member of a local community group he was already part of. The vouch chain that brought him in meant he was immediately known as a trusted local producer — not an anonymous vendor on a platform that couldn't tell the difference between a small local farm and a drop-shipping operation.
The trust system changed the economics of discovery entirely. On ETC's community marketplace, trust level is visible. Tom's Verified status — earned through 3 personal vouches and 47 completed trades with positive records — functions as a form of social proof that no paid advertising could replicate. When a buyer sees that Tom is Verified, they know a real man or woman in the community has vouched for him, and that he has a track record of successful trades.
"I have buyers who tell me they chose me specifically because of the Verified badge," Tom said. "They know it's not something you can buy. It means something."
Tom's listings on ETC accept Unity Pounds, LETS credits, and bank transfer. When a buyer pays in Unity Pounds, the transaction carries 0% platform fee. No commission, no processing fee, no listing fee. The full value of the transaction moves from buyer to seller.
The Unity Pounds Tom earns don't sit idle — he spends them back into the community on tools, repairs, and services. A neighbour who is a plumber, also a member of the community, accepts UP for callout work. The community's mechanic takes UP for services. "The money doesn't leave," Tom said. "I earn UP from selling vegetables and spend it on things I'd have to pay sterling for otherwise. It stretches everything."
Buyers who don't yet have Unity Pounds can pay by bank transfer — no surcharge, no fee. Tom also accepts a mix: 50% UP and 50% bank transfer is common, and the platform handles the split automatically.
For the first year, Tom ran a simple comparison. He kept records of what he would have paid in platform fees on each transaction if it had gone through his old channels. After twelve months: the ETC transactions had saved him the equivalent of four weeks of produce sales. He had effectively given himself a four-week paid holiday by switching platforms.
Tom's farm appears on the ETC community map. Members searching for local food producers in his area can find him geographically — not through an algorithm that might or might not surface his listing, but through a literal map of where he is and what he produces.
The map listing links directly to his marketplace page. Buyers can see his current availability, his Verified status, his completed trade record, and the payment methods he accepts — all from the map view. Several of Tom's regular buyers found him this way, having never used a marketplace platform before. "They just looked at the map and saw a farm three miles away," Tom said. "That's it. That's the entire journey from discovery to first order."
He also uses the events tools to announce harvest dates and seasonal availability. Members who follow his listings receive notifications when new stock is added. The scheduling tools manage his box scheme delivery slots — buyers book collection times, Tom sees the schedule, no phone calls required.
We sell out our veg boxes every week through ETC. Getting paid in UP means we spend it back into the community on tools and services. I've processed more trade in the past year than any year before — and paid less in fees than ever.— Tom, smallholder, Southwest England
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